Contact Us

Sunshine Casino is here to help players and visitors who need assistance with accounts, payments, bonuses, or general site use. This page explains the main ways to contact support and what to include so team members can respond clearly and efficiently.

How to reach us

Support options vary by availability. Choose the channel that best matches your issue — for example, use email for detailed inquiries that need a written record, live chat for quick questions, or the website contact form if you prefer submitting a message directly through the site.

Email support

Email is useful for account-related questions, document follow-up, or any issue that benefits from a detailed, written response. Our support address is support@sunshinecasino.com. When emailing, attach relevant files if needed and describe the issue clearly so the team can review your account and provide guidance.

Live chat

Live chat is available on the site when the chat feature appears and is a convenient option for quick questions or real-time help. Use live chat for immediate account checks, basic troubleshooting, or short follow-ups to an ongoing inquiry.

Contact form

If you prefer, you can send a message through the website contact form. The form is a straightforward way to submit a detailed request without using your email client. Fill in the required fields, include a clear subject, and attach any supporting screenshots or documents if the form allows.

What you may need to include

To help us assist you faster, please be ready to provide:

• Your full name and registered email address
• Your account username or player ID
• A short description of the issue and relevant dates
• Transaction details for payment questions, such as the date, amount, and payment method (for example, Visa, MasterCard, Bitcoin, or bank transfer)
• Screenshots or reference numbers, if available

Do not send full payment card numbers or any sensitive security codes over email or chat.

Final note

If you have questions about a bonus, promotion, or the site’s rules, check our Terms & Conditions or visit the Sunshine Casino review for more details. Reach out through the contact option that fits your need, and our team will follow up to help you move forward.